Effective date:
1. Who we are
TrunkMD is a brand of Trunk Health Inc. ("TrunkMD", "we", "us", "our"). These Terms of Service (the "Terms") govern this website, its content, and the products and services offered through it (together, the "Services"). You can reach us at hello@trunkmens.com.
2. Agreement to these Terms
By using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old and located in the United States to buy anything through the Services. By placing an order you confirm both.
3. TrunkMD does not practise medicine
TrunkMD is a technology company. It does not practise medicine or pharmacy, and nothing on this site is medical advice, a diagnosis, or a treatment recommendation. Content here is general education, and reading it does not create a clinician and patient relationship. Always talk to a licensed clinician about your own situation, and never delay or ignore professional medical advice because of something you read here.
If you think you have a medical emergency, call 911 or go to the nearest emergency room. The Services are never a channel for urgent care.
4. Clinical services, where offered
Where the Services connect you with medical care, that care is provided by licensed clinicians at an independent medical practice. Those clinicians exercise their own professional judgement, and TrunkMD does not direct or influence it. Before receiving any care you will be asked to agree to the practice's own consents, including a telehealth informed consent, which govern the care itself.
Paying for a visit, completing an intake, or taking a lab test never guarantees a prescription or any particular treatment. A licensed clinician decides what is appropriate for you, and may decline to recommend or prescribe treatment, or refer you to in-person care. Clinical services are not available in every state, and availability can change.
Some of the Services involve laboratory testing. Testing may require more than one sample, and some people will need a sample collected in person. You agree to give accurate and complete health information whenever the Services ask for it; care decisions depend on it.
5. Products, orders and payment
Product listings on this site are invitations to order, not binding offers. We accept your order when we ship it, and we may refuse, cancel, or limit any order before then, for example where a product is unavailable, a price was listed in error, or we suspect fraud. If we cancel an order after you have paid, we refund the payment in full.
Prices are in US dollars and exclude any applicable taxes and shipping unless the offer says otherwise. Payments are handled by a third-party payment processor; by placing an order you authorise the charges you approve at checkout. Pre-orders are charged when you place them (section 6). We work to describe products accurately, but packaging and non-material details may vary from images shown.
6. Pre-orders
Some offers are pre-orders: the checkout is marked "Pre-Order", you are charged in full when you place the order, and your order ships when the product becomes available. If we do not expect to ship within the timeframe stated with the offer, or within 30 days of your order where none is stated, we will contact you and you can choose between a revised shipping date and an immediate full refund. You can also cancel a pre-order yourself at any time before it ships, for a full refund, by emailing hello@trunkmens.com from the email address on the order.
Every pre-order includes automatic enrolment in a subscription, disclosed at checkout. When your pre-order ships, a subscription starts automatically at the renewal price and interval shown at checkout, plus any per-delivery options you added, and its first charge is made to your saved payment method only after the supply you have already paid for runs out. This includes single-pack pre-orders, which continue at the renewal terms shown at checkout. From shipment on, section 7 governs the subscription, including cancellation: cancel before your pre-paid supply runs out and nothing further is ever charged.
By placing a pre-order you expressly authorise both charges described in this section: the full payment when you place the order, and the automatic renewal charges to your saved payment method after shipment. Charges appear as TRUNK on your card statement. If a charge ever looks wrong to you, email hello@trunkmens.com before disputing it with your bank: we fix billing mistakes with a refund, usually faster than a card dispute resolves.
7. Subscriptions and automatic renewal
If you buy a subscription, it renews automatically. The renewal interval and the renewal price are the ones shown at checkout when you subscribe, and each renewal is charged to your saved payment method until you cancel. If we ever change a subscription's price or interval, we will tell you in advance and you can cancel before the change takes effect. Subscriptions that begin through a pre-order (section 6) start when your order ships, and their first renewal is charged only after your pre-paid supply runs out.
You can cancel at any time, at no charge, by emailing hello@trunkmens.com from the email address on the order, or through any cancellation link we provide. Cancellation stops future renewals; it takes effect at the end of the current billing period, and we confirm every cancellation by email.
8. Shipping, returns and refunds
We ship to addresses in the United States. Delivery estimates are estimates, not promises, and carrier delays can happen. Risk of loss passes to you on delivery.
Unopened products can be returned within 30 days of delivery. Email hello@trunkmens.com with your order details first and we will tell you where to send the return; once we receive it, we refund the purchase price to your original payment method. If the offer you bought under states more generous return, refund, or guarantee terms, those apply instead, and claims under them go to the same address. Nothing in this section limits any right you have under the law of your state that cannot be waived.
9. Dietary supplements
Some products sold through the Services are dietary supplements. Statements about dietary supplements have not been evaluated by the Food and Drug Administration, and these products are not intended to diagnose, treat, cure, or prevent any disease. Dietary supplements are not reviewed by the FDA for effectiveness before they are sold.
Talk to a licensed clinician before starting any supplement, especially if you have a medical condition, take medication, or are under a clinician's care. Follow the label. Keep supplements out of the reach of children. If you have an unexpected reaction, stop taking the product and seek medical advice.
10. Your information
When the Services ask for information, you agree to provide information that is accurate, current, and yours, and to keep your contact details up to date so we can reach you about your orders. How we handle your information is described in the Privacy Policy.
11. Acceptable use
You agree not to:
- use the Services in a way that breaks any law or these Terms;
- interfere with the Services, probe or test their security, or access systems or data you are not authorised to access;
- misrepresent who you are, or place orders on behalf of someone else without their authority;
- resell products bought through the Services without our written agreement;
- collect other people's information from the Services, or use the Services to send spam.
12. Intellectual property
The Services and everything in them, including text, graphics, logos, and software, belong to Trunk Health Inc. or its licensors. We grant you a limited, revocable, non-exclusive licence to use the Services for your own personal, non-commercial purposes. TRUNK and TrunkMD are trademarks of Trunk Health Inc.; nothing here grants you rights in them. If you send us feedback or suggestions, we may use them without restriction or payment.
13. Third-party services
The Services rely on third parties, for example payment processing, and may link to sites we do not control. Those services and sites have their own terms and privacy practices, which govern your use of them. We are not responsible for third-party sites or services.
14. Disclaimers
The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Services will be uninterrupted, error-free, or secure, or that content is complete or current. Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.
15. Limitation of liability
To the fullest extent the law allows, Trunk Health Inc. and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising out of or related to the Services, and our total liability for all claims arising out of or related to the Services is limited to the greater of one hundred US dollars or the amount you paid us for the Services in the twelve months before the claim arose.
Nothing in these Terms limits liability that cannot be limited by law, and nothing in them limits the professional responsibility a licensed clinician owes you for care they provide. Some states do not allow certain limitations of liability, so parts of this section may not apply to you.
16. Indemnity
You agree to indemnify Trunk Health Inc. against claims, damages, and reasonable legal costs that arise from your breach of these Terms or your unlawful use of the Services.
17. Disputes: arbitration and class action waiver
Please read this section carefully. It affects your legal rights, including your right to go to court.
Before any formal proceeding, email hello@trunkmens.com with a description of the dispute and what you want. We will try to resolve it informally with you for 60 days from that notice; most disputes end here.
If a dispute is not resolved informally, you and Trunk Health Inc. agree that it will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, and the Federal Arbitration Act governs this agreement to arbitrate. Either of us may instead bring an individual claim in small claims court, and either of us may seek injunctive relief in court to protect intellectual property.
You and Trunk Health Inc. each waive the right to a jury trial and the right to participate in a class action. Disputes are resolved on an individual basis only; the arbitrator may not consolidate claims or preside over any class or representative proceeding. If this class action waiver is found unenforceable as to a dispute, this entire arbitration section does not apply to that dispute.
You can opt out of arbitration. Email hello@trunkmens.com within 30 days of your first purchase through the Services with your name, the email address on your order, and a statement that you opt out of arbitration. If you opt out, this section 17, including its jury and class action waivers, does not apply to either of us and disputes are resolved in court; the rest of these Terms is unaffected.
18. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs section 17. This choice does not take away consumer protections you are entitled to under the mandatory laws of the state where you live.
19. Changes to these Terms
We may update these Terms from time to time. The effective date at the top tells you when they last changed, and if a change is material we will take reasonable steps to tell you, for example by email or a notice on the site, before it takes effect. Using the Services after a change takes effect means you accept the updated Terms. Changes do not apply to a dispute that began before the change.
20. Everything else
These Terms and the policies they reference are the entire agreement between you and us about the Services. If any part of them is found unenforceable, the rest stays in effect, except as section 17 provides for its class action waiver. If we do not enforce a part of these Terms, that is not a waiver of it. You may not assign these Terms; we may assign them as part of a merger, acquisition, or sale of assets. Sections that by their nature should survive, including sections 14 through 18, survive any end of this agreement. Questions about these Terms: hello@trunkmens.com.
Related: Privacy Policy